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Fri 18th Feb : Guy Falls Out With Typepad

GB Readers - What's My 'Inflection Like'?? Read This And Leave A Comment Below

Support Ticket Details: Subject: My Site Has All Gone Funny - HELP!
Category: Browser Compatibility
Status: Awaiting Staff Response

Ticket Transcript:

On February 18, 2005 10:18 AM, you (Guy) said:

And I didn;t even touch it!!!
http://www.psfk.com (or http://newyorkguide.blogs.com/psfk)
Now the center follows the left hand side bar.
Last night it was OK. Today, it's mucked up!

On February 18, 2005 10:39 AM, you (Guy) said:


On February 18, 2005 10:39 AM, you (Guy) said:

Anyone there?

On February 18, 2005 11:14 AM, you (Guy) said:

I know it's only been an hour since I reported this, but it's kinda important - as my newsletter goes out in a min.

Can you give me an idea about when you will deal with my ticket??

On February 18, 2005 11:19 AM, TypePad Customer Support said:


Entering multiple tickets and multiple responses does NOT help us to process your tickets ANY faster. It actually slows us down, as we have more information to read, more tickets to process. It's really quite a nuisance.

Limit yourself to ONE ticket per issue please. Only post an additional response if you have further information. This is not an Instant Messenger service. We will process your ticket as soon as we possible can.

You have an additional <div> in your Main Index Template. Remove it and it fixes the problem.

Good day.


On February 18, 2005 11:20 AM, TypePad Customer Support said:

I neglected to add, it's at the bottom of your right sidebar. You have three in a row. Remove one of them. It doesn't matter which.


On February 18, 2005 11:26 AM, you (Guy) said:

Hey Melissa,

No need to be so blimmin stern.

Sorry I don't understand your internal rules

Sorry that my requests ruin your day

Maybe if you thought about settign our expectations - maybe a note to say the standard turn around time you wouldn;t have to be so bloody rude to me.

I pay my fee not to get stick like this

Support Ticket Details:

Subject: Stop your support staff being so bloody rude to us
Category: Feature Request
Status: Awaiting User Response

Ticket Transcript:

On February 18, 2005 11:28 AM, you (Guy) said:

I don't expect the tone I got from Melissa in this


On February 18, 2005 11:58 AM, TypePad Customer Support said:

Hi Guy,

Our team answers tickets as promptly as we can. The average response time can be anywhere between 1 hour and 8 hours, depending on what time of day you ask your question. So when someone is leaving excessive requests within a short period of time, all of us would be telling you the same thing - please only ask your question once, replying multiple times isn't going to help us get to your request answered more quickly.

The tone of message that you received is a reflection of the tone that I see in the question. Being courteous goes a long way towards getting a polite answer.

We'd ask that you respect our team enough to continue asking questions with these guidelines in mind, and in return, we'll do our best to answer your questions in a timely manner.

Thank you,

On February 18, 2005 02:08 PM, you (Guy) said: I disagree with you 100%, I think my inflection - though badgering - was pretty friendly. Anyway. That's enough - but gave me some good content for my blog!!

So what do you think? Was my inflection worth the response with Typepad??

February 18, 2005 in Random Posts | Permalink


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Melissa was stern, but not mean or rude. You were, on the other hand, a bit rude in voicing your frustration, and complaining over Melissa's tone naturally didn't go over well.

Their response seems perfectly reasonable to me, unlike your somewhat whiny complaints *with typos*.

Hey, you asked.

Posted by: Clementine | Feb 21, 2005 6:02:08 PM

Clementine is retarded. I bet that's a chick.
Guy was perfectly within his rights, and remember
that he's the G0DDAMN CUSTOMER!!

I can't believe how they spoke to him.

Posted by: jpkone, nyc | Mar 3, 2005 11:23:27 PM

i read with glee and respect - i am having a similar conversation with the typepad 'helpers' at the moment over an issue with their service. i was interested to read that they take "1 to 8 hours to respond" when my ticket (which is still outstanding as the issue is yet to be resolved) can sometimes not be responded too for days rather than hours...

uk smiles and psfk secret handshakes


Posted by: dk | Mar 4, 2005 5:29:05 AM

http://www.algonet.se/~opb/fub/wwwboard/messages/348.html blistersdoorsinhibitions

Posted by: crime | Sep 5, 2005 10:47:13 PM

http://www.bodhitree.com/wwwboard2/messages/4524.html beganironrare

Posted by: mounted | Sep 20, 2005 7:41:24 PM

http://fx-online.net/wwwboard/messages/4113.htm complimentwhosewondered

Posted by: directed | Oct 1, 2005 4:46:26 PM

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